SHIPPING POLICIES
Delivery time
Metropolitan Region: 5 to 7 business days
Other regions: 8 to 10 business days.
Considerations
In order for the shipment of the product to be carried out successfully, that is, in an adequate and timely manner, the Client must provide the correct and exact information at the time of executing the Purchase Order. The registration of erroneous or incomplete data that causes improper processing of the same, will be the sole responsibility of the Client.
This could even result in a cancellation of the Order if the Company deems it appropriate.
The delivery time of the order is counted from the moment the Purchase Order is validated. The extension of said term will depend on:
- Delivery address.
- delivery method
- Payment confirmation.
delivery method
The KUNA online store contemplates only one form of delivery through:
- Dispatch via home on business day
DISPATCH VIA COURIER
This alternative implies different delivery times. The Platform will inform the Client, depending on the region, province, commune consigned in the address, the maximum time in business days that the order will take to arrive at this location. The delivery period begins to run from the time the Company has the validation of the payment made, whether it has been made directly in banks or through a credit/debit card. In the event of any inconvenience with it, a Sales Assistant from the Company will contact the Client as soon as possible.
Similarly, the costs associated with this type of dispatch are subject to the shipping destination and the size of the consolidated order. These will be automatically calculated by the Platform and informed to the Client before he makes the payment and will be charged to the total amount of his purchase order.
Once the product is received, the corresponding dispatch guide must be signed, checking that the product is in good condition, by a person of legal age, who must sign and write their name and Rut on the dispatch guide to prove receipt of the product. In the event that the product is received by a third party other than the holder of the purchase order (relatives, home adviser, janitors, butler, etc.), this third party must sign and write their name and Rut on the shipping guide to prove receipt of the product.
The Company will continuously monitor the dispatched orders, in order to ensure that they reach their destination at the agreed time. However, delivery may not take place due to any of the following situations:
- The delivery address was not located because its registration on the Platform was carried out in an erroneous or incomplete manner.
- No residents were found at the shipping address at the time of delivery.
Once informed of the inconvenience, the Company will contact the Client via email and/or telephone, to reschedule the delivery date. The additional costs that this rescheduling entails will be assumed by the client.
In the event that the Customer disagrees with the delivery time provided by the Platform or requires additional information on the delivery status of their order, they may contact the Company through the Customer Service line.
+569 3190 6028 which is available from Monday to Friday, from 10:00 a.m. to 6:00 p.m. or send an email to contacto@pirkainversiones.com
Considerations
The Company exempts itself from responding, under all circumstances, for possible inconveniences that could be generated by the provision of product delivery services provided by external providers.
Likewise, in the exceptional case that the products purchased by the Customer do not have stock available, an email will be sent informing them of the situation, leaving them free to cancel the order or place a new one through the Platform.